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Vision Statement
Flat Rock Public Library is an inviting, attractive
facility; the use of signage and display furnishings makes it easy for
library customers to discover to services are accessible to the disabled
community.
A well-trained library staff acts in a
professional, flexible and helpful manner to expedite requests and solve
problems. We maintain high standards for performance and customer satisfaction.
We proactively and continuously adjust and create services to meet
evolving community needs and interests. Library staff and Board are
openly accountable to the community. Procedures are designed and
resources organized to provide maximum convenience and personalized
service for the customer, while maintaining equity of access. All are
cost effective and efficient.
Staff is treated with respect and provided with a
comfortable, adequately equipped working environment. Flexibility in
scheduling provides maximum service at the busiest times while being as
responsive as possible to individual needs.
Information is current, available on a timely basis
and in a variety of formats. High demand items, including programs, are
supplied in sufficient quantity to prevent long waiting lists. Resources
shall go beyond meeting expressed needs to provide opportunities for
discovery and broadened cultural awareness. Technologies are up to date,
but not cutting edge, and appropriate to the Library's mission.
The Flat Rock Public Library collaborates with
other community agencies, businesses and organizations to retain Flat
Rock's heritage while improving its future.
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